Apple Pay^® Frequently Asked Questions

You can access Apple Pay through the Apple Wallet^TM, which comes pre-installed on your eligible iOS device. When setting up a new device, you will have the opportunity to add eligible Wells Fargo cards, or you can always open the Apple Wallet app to add cards at any time. Please note, Apple Pay on the Apple Watch is set up through the Apple Pay Watch app on an iPhone^® paired to the Apple Watch.

Apple Pay is accepted in stores, in apps, and on participating websites using Safari^® on your Mac^®, iPhone, and iPad^®.  Look for the Apple Pay logo or Contactless Symbol at checkout.

To see a list of stores, apps, and sites that accept Apple Pay, click here.

You can use Apple Pay on eligible iOS devices and operating systems. For a list of compatible devices and required operating systems, see Apple Support.

There are two ways to add your Wells Fargo cards to Apple Wallet, through the Wells Fargo Mobile^® app or directly through the Apple Wallet. To learn how to add your eligible Wells Fargo cards directly through the Apple Wallet, see the Apple Pay instructions.

How to add your cards through the Wells Fargo Mobile app (iPhone)

1. In your Wells Fargo Mobile app, tap Menu in the bottom bar, select Card Settings, then tap Digital Wallet.
2. All eligible digital wallets will display. Tap Apple Pay.
3. All eligible cards will display. Tap the Add to Apple Wallet button next to the card you would like to add. Follow any additional instructions to verify and activate your card. Your card is now ready for use with Apple Pay.

You can add most Visa^® and Mastercard^® branded Wells Fargo Debit and Credit Cards to Apple Pay.

The first card you add to Apple Wallet will be your default card. To make your Wells Fargo card your default card, go to Settings, Wallet & Apple Pay, then tap Default Card selection and choose your preferred Wells Fargo card as your default. You can also tap and drag your preferred card in the Wallet app to the front to set your default.

Yes, depending on the model, you can add up to 12 eligible cards on each Apple Pay enabled device. To learn more about the number of cards you can add, visit Apple Pay Support. Also, devices do not share cards, so if you would like to use the same card on two different devices, you will need to add the card on each device separately.

The security of your account information is a top priority.

When you pay with Apple Pay and your Wells Fargo card:

• Your actual card number is replaced with a unique digital card number, which means businesses do not see or store your full card number.
• All Wells Fargo transactions are monitored by Wells Fargo’s 24/7 risk and fraud detection systems.
• Purchases made with your Wells Fargo card are protected by Zero Liability protection, so you won't be held responsible for promptly reported unauthorized transactions.

For security reasons, we may need you to provide additional verification to add your eligible Wells Fargo card to Apple Wallet. If necessary, Wallet or the Apple Watch app will tell you how to verify your card.

Your Wells Fargo Debit and Credit Cards automatically come with the built-in security of Wells Fargo’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, subject to certain conditions, you won't be held responsible for unauthorized transactions when you report them promptly.

• To dispute a debit card transaction on a personal account, call 1-800-TO-WELLS (1-800-869-3557).
• To dispute a credit card transaction on a personal account, call 1-800-642-4720.
• To dispute a transaction on a business card
  • Business Elite credit cards, call 1-800-231-5511

  • All other business credit cards, call 1-833-441-0793

Visit the Security Center to learn more about helping to reduce your risk of fraud and identity theft.

Please call Wells Fargo immediately and mention that you added your Wells Fargo card to the Apple Wallet. We will close your card so that no more purchases can be made. If you are in possession of your device (your device is not also lost or stolen), we may be able to update Apple Wallet with your new card information so that you can continue using Apple Pay while you wait for your new card to arrive.

For lost or stolen debit cards, call:

• Personal Accounts 1-800-869-3557
• Business Accounts 1-800-225-5935

For lost or stolen credit cards, call:

• Personal Accounts 1-800-642-4720
• Business Accounts
  • Business Elite credit cards, call 1-800-231-5511
  • All other business credit cards, call 1-833-441-0793

In addition to notifying your mobile carrier, please call the Wells Fargo number on the back of your card promptly and mention that you added your Wells Fargo card to the Apple Wallet so that we can disable your card for use with Apple Pay.

If you have the Find My iPhone app downloaded to your device, you can use it to remotely lock your device. Please refer to the Apple website for more information about Find My iPhone.

If you locate your device, you will need to add your cards back to Apple Wallet before making any Apple Pay purchases.

No. Wells Fargo does not charge a fee for customers to use Apple Pay.

To learn more about Apple Pay, please visit the Apple Pay site.