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Top Questions
How do I report a lost or stolen card?
If your credit card is lost or stolen, report it immediately to our 24-hour Customer Service number, 1-800-642-4720 or sign on and go to Replace my card. If you have fraudulent transactions we will need to speak to you.
Please note: When you report your credit card as lost or stolen, you will receive a new card with a new account number. If you believe you have misplaced your card, you can temporarily turn your card off by signing on and going to Card Controls.
Turning off your card is not a replacement for reporting your card lost or stolen. Contact us immediately if you believe that unauthorized transactions have been made. Turning your card off will not stop card transactions presented as recurring transactions or the posting of refunds, reversals, or credit adjustments to your account. Turning off your card will turn off all cards associated with your credit card account, including any digital card numbers linked to the cards. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.
What should I do about payments if my card is lost or stolen?
You’ll need to continue to make payments as usual except for amounts in dispute. If you’re enrolled in automatic payment or Overdraft Protection, these services may be temporarily unavailable for up to 72 hours while we set up your new account.
Can I still do a balance transfer if my card has been lost or stolen?
- If you received a promotional or introductory balance transfer offer, it would carry over to your new account number.
- Find out if a balance transfer offer is available for your Wells Fargo credit card by visiting wellsfargo.com/mybt or calling 1-800-642-4720.
What happens to my balance transfer SUPERCHECKSTM if my card is lost or stolen?
- You need to destroy any unused SUPERCHECKS associated with the lost or stolen card, because they will no longer be valid.
- When you report a card lost or stolen, we won’t process any pending SUPERCHECKS associated with the account.
- If your card is lost or stolen, we won’t reissue new SUPERCHECKS. You can still transfer balances online or over the phone.
How do I transfer a balance to my Wells Fargo card?
Sign on to the Credit Card Service Center through Wells Fargo Online and select Request Balance Transfer under Account Management. Or call 1-800-642-4720.
Read more about balance transfers.
What is Wells Fargo Rewards®?
Wells Fargo Rewards offers you a wide variety of ways to earn, use, and share rewards — from Travel, to Gift Cards, to Merchandise, and more.
With a Wells Fargo rewards-based credit card, you can earn rewards on virtually all purchases, including everyday items like groceries or gas, or on bigger items, like when you book travel, or stay at a hotel. Visit Wells Fargo Rewards to learn more.
What should I do if I plan to travel and use my card?
Sign on to online banking and confirm your contact information is up to date so we can contact you if we detect unusual activity.
At this time, Wells Fargo cards cannot be used in Cuba or other sanctioned destinations as defined by U.S. Department of Treasury's Office of Foreign Assets Control (OFAC). Please call the phone number on the back of your card if you have questions.
How do I add an authorized user to my card?
Sign on to the Credit Card Service Center and select Add Authorized Users to Your Account under Account Management. Please note you are responsible for all charges made to the card in addition to any balance transfers and cash advances, including any Overdraft Protection amounts advanced, made by any authorized users added to the account.
