Why are you getting this notice?
When you enrolled in Wells Fargo Online®, Wells Fargo Business Online®, or created access to the online services through Wells Fargo Mobile® or Wells Fargo Advisors®, you reviewed and accepted our Online Access Agreement (OAA), which governs your use of our online and mobile products and services. We are revising the OAA with updated terms and conditions, effective May 22, 2025. Please review the updated Online Access Agreement with key changes summarized below.
Do you need to do anything?
If you agree with these changes, you don’t need to take any action. Continuing to use the Service after the effective date indicates your agreement with these changes.
Summary of Key Changes to the OAA
- Updated the Preamble, to inform you that in in the event of a dispute, there may be less discovery and appellate review in arbitration than in court.
- Updated Section 5(a) (Electronic Fund Transfers Provisions (Consumer Accounts Only) – Applicability), to clarify that electronic fund transactions you initiate or otherwise authorize (even if you’re induced to do so through fraud or deceit) are not considered unauthorized.
- Updated Section 5(c) (Electronic Fund Transfers Provisions (Consumer Accounts Only) – Errors/Unauthorized Electronic Fund Transfers/Questions), to clarify that if we permit you to notify us digitally about electronic fund transfer errors, those digital notification channels are provided as a convenience, and you may need to notify us by phone or mail of such errors if those channels are unavailable.
- Updated Section 6(d) (Digital Bill Pay (Wells Fargo Bill Pay and Wells Fargo eBills) – Scheduling Payments), to clarify that bill pay paper checks will show the date that funds are withdrawn from the applicable account.
- Updated Section 7(d) (Bank-to-Bank Transfers, and Transfers and Payments Between Your Wells Fargo Accounts – Transfer Types and Limitations), to clarify that we may decline transfers that appear irregular or suspicious to us.
- Updated Section 7(e) (Bank-to-Bank Transfers, and Transfers and Payments Between Your Wells Fargo Accounts – Authorization), to clarify that we may delay the availability of, or reject, transfers that appear irregular or suspicious to us.
- Updated Section 8(b) (Digital Wires – Security Procedure), to clarify that for digital wires (i) we may be liable only for the minimum damages required to be paid under Uniform Commercial Code Article 4A and (ii) we will not be liable for attorney’s fees.
- Updated Section 8(f) (Digital Wires – Errors and Liability), to clarify that for digital wires (i) we may delay your order if Wells Fargo detects it as erroneous or unauthorized and (ii) we will not be liable for attorney’s fees.
- Updated Section 10(a) (PazeSM – Description) to clarify that you will need to activate your Paze wallet before you can use it.
- Deleted Section 12 (Personalized Insights and Cash Flow Manager) as the services described in that Section are no longer offered by us.
- Updated Section 17(b) (Privacy and Use of Information – Acknowledgements and Agreements) to (i) clarify that your communications with us may be analyzed and processed (potentially through automated means), and may be shared with our service providers and other third parties, in accordance with our privacy policy and applicable law, (2) include a stipulation that – if you provide data about a minor – our use of that data is strictly necessary to provide a requested product or service, including improving the services covered by the OAA, and (3) clarify that we may collect biometric information from you to prevent fraud.
- Updated Section 20(d) (Dispute Resolution Program: Waiver of Class Action Rights and Arbitration Provision - Binding Arbitration and Waiver of Class Action Rights) to include provisions (i) outlining the appointment of an arbitration administrator if the American Arbitration Association is unavailable or unwilling, (ii) specifying that a court should decide issues relating to the scope enforceability of arbitration provision or whether a dispute can or must be brought in arbitration, (iii) establishing new informational and procedural requirements for arbitration demands, (iv) specifying that sanctions may be imposed, (v) establishing new procedural protocols for arbitration hearings, and (vi) specifying that you and us retain the right to enter into class-wide settlements.
- Updated Section 20(h) (Dispute Resolution Program: Waiver of Class Action Rights and Arbitration Provision – Small Claims Court) to specify that any disagreement over whether a dispute qualifies for small claims court will be resolved by the small claims court in the first instance and otherwise by a court, and any arbitration shall be stayed pending such resolution.
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