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We Are Updating Our Online Access Agreement

Why are you getting this notice?

When you enrolled in Wells Fargo Online, Wells Fargo Business Online®, or created access to the online services through Wells Fargo Mobile® or Wells Fargo Advisors®, you reviewed and accepted our Online Access Agreement (OAA), which governs your use of our online and mobile products and services. We are revising the OAA with updated terms and conditions, effective November 26, 2024. Please review the updated Online Access Agreement with key changes summarized below.

Do you need to do anything?

If you agree with these changes, you don’t need to take any action. Continuing to use the Service after the effective date indicates your agreement with these changes.

Summary of Key Changes to the OAA

  • Updated Section 5(a) (Electronic Fund Transfers Provisions (Consumer Accounts Only) – Applicability), to (i) provide a definition for "unauthorized electronic fund transfer" and (ii) clarify the types of transactions that are not covered by Section 5.
  • Updated Section 5(c) (Electronic Fund Transfers Provisions (Consumer Accounts Only) – Errors/Unauthorized Electronic Fund Transfers/Questions), to clarify that we will send a written explanation to you regarding our electronic fund transfer error investigation when that investigation identifies an error that is different from the one you reported.
  • Updated Section 8(g) (Digital Wires (formerly known as Online Wires) – Cancellation and Amendment), to clarify (i) our rights to cancel or reject any digital wires order and (ii) that we do not have an obligation to monitor or review digital wires beyond what may be required under applicable law.
  • Updated Section 8(j) (Digital Wires (formerly known as Online Wires) – Additional Terms Governing Outgoing Consumer International Wires Only), to clarify that we will send a written explanation to you regarding our outgoing consumer international wires error investigation when that investigation identifies an error that is different from the one you reported.
  • Updated Section 10(a) (PazeSM – Description) to clarify that (i) PazeSM is an online checkout solution, and (ii) some merchants may require that an account be created with them before PazeSM can be used at checkout.
  • Updated Section 18(b) (Privacy and Use of Information – Acknowledgements and Agreements) to clarify that, if you provide data about a minor, you certify that you are authorized to provide that data and agree that we may use the data for the purposes for which it was provided and other uses allowed by law.