Activate and use your debit card

Yes, activating your debit card as soon as you receive it in the mail is a necessary step for you to use your card, and an important step to help protect yourself from fraud.

If you have misplaced your card and need time to find it, you can temporarily turn your card off to help prevent unauthorized card transactions. When you find it, you can easily turn your card back on. Sign on to Wells Fargo Online^® or log into your Wells Fargo Mobile app to access Turn Card On or Off. You can also call us at 1-800-TO-WELLS (1-800-869-3557) for personal debit cards.

If you think your card has been lost or stolen, you can order a replacement card online, from your Wells Fargo Mobile app, or by calling us. For personal cards call 1-800-869-3557.

Your Wells Fargo Debit Card comes with Zero Liability protection at no extra cost. You will be reimbursed for any unauthorized card transactions when reported promptly.

We regularly review your accounts for unusual activity. If you receive an alert from us for potential suspicious card activity, review and respond promptly to verify the transactions. You do not need to enroll to receive this alert.

There are several things that you can do to help protect yourself when using your debit card.

• Be cautious. When you use your debit card at any sales counter or ATM, be aware when people are near or behind you. To keep others from seeing your PIN, you can use your hand or body to shield their view of the keypad.
• Sign up for alerts. Our debit card alerts help you stay informed about activity on your debit card. You can set up alerts to notify you when, for example, your card:
  • Is used for an online, phone, or mail order purchase
  • Is used with an international merchant or at an ATM outside the United States
  • Is used to make a single purchase that exceeds an amount you specify
  • Is used to make an ATM withdrawal that exceeds an amount you specify
    
• Monitor your account regularly. With Wells Fargo Online you can securely access your accounts and keep track of your transactions and balances at any time. You can do this via your computer, tablet, or mobile device.
• Learn more about protecting your identity and funds. Start by reviewing these helpful Fraud Prevention Tips.

If you suspect any fraudulent activity on your debit card, call us immediately at 1-800-TO-WELLS (1-800-869-3557).

Please call us immediately at 1-800-TO-WELLS (1-800-869-3557) if you haven't received your debit card. 

If you do not already have a PIN, you will receive it separately from your card. If you receive your card but you do not receive your PIN, please visit your nearest Wells Fargo branch.