Checking and Savings Help

We can help you find both at Routing Numbers and Account Numbers.

You can order checks online or by phone.

To order checks online, sign on to Wells Fargo Online^®. Don't have access to Wells Fargo Online? Enroll now.

To order checks by phone:

• Personal accounts: Call Wells Fargo at 1-800-TO-WELLS (1-800-869-3557).
• Business accounts: Call Harland Clarke Corp. at 1-800-237-8982.

⁠You can place new and manage existing stop payments by signing on to the Wells Fargo Mobile^® app or Online.

• To do so, access Manage Accounts through the Accounts tab using Stop Future Payment for pre-authorized ACH payments or Stop a Check for paper checks.
• You can also place new and manage existing stop payments by calling us at 1-800-TO-WELLS (1-800-869-3557) or speaking to a banker at any Wells Fargo branch.
• The stop payment will remain in effect for six months for checks and indefinitely for ACH items.
• For pre-authorized ACH payments, we recommend you also contact the merchant directly to revoke your authorization for these payments, as placing a Stop Payment doesn’t release you from your contractual obligations.

Note: For stop payments on recurring debit card transactions call us at 1-800-TO-WELLS (1-800-869-3557) or speak to a banker at any Wells Fargo branch.

We’re sorry to see you go. Here’s how you can close your account:

• Call us at 1-800-TO-WELLS (1-800-869-3557)
• Visit a Wells Fargo branch near you.
• If outside of the U.S., complete the Account Closure or Partial Withdrawal Request form (PDF) and send it to us by mail.

You can request to close your account anytime. We can close most accounts immediately when:

• The account has a positive or zero balance.
• All deposits, outstanding and pending items are posted.

Are there conditions that may prevent closure?
Yes. When you request closure by phone or in person, we'll inform you if your account has a condition that prevents closure. These may include:

• Transactions that are in progress, including Overdraft Protection transfers, that need to post.
• Inactive accounts that need to be reactivated. Ask a Wells Fargo banker to reactivate your account. Or, you can sign on to Wells Fargo Online^® to see if you have the option to reactivate your account online.
• Prime Checking and Premier Checking accounts that need to process a statement; the statement will be finalized no later than the third business day of the month.
• Legal or bank restrictions that need to be resolved.
• Funds pledged for collateral or other purposes that need to be released.
• Balance sweep feature needs to be removed.
• Overdrawn accounts that need to be brought to a zero or positive balance.
• This information may help you avoid additional transactions and fees:
  • If your account is enrolled in the optional Debit Card Overdraft Service, any account holder with transaction authority on the eligible checking account can remove the service by visiting a Wells Fargo ATM (select More Choices, Wells Fargo Services), through Online Banking, talking with a branch banker, or calling a phone banker at 1-800-TO-WELLS (1-800-869-3557). Business customers call 1-800-CALL-WELLS (1-800-225-5935).
  • Review your statements for automatic transactions and cancel them by contacting the merchant(s).
  • When you have a previously authorized transaction, such as ATM and debit card transactions, account transfers, and Wells Fargo Online Bill Pay transactions presented for payment and your account doesn't have enough money, we will pay the item(s) into overdraft and an overdraft fee may be assessed. Please refer to the Deposit Account Agreement and Consumer Fee and Information Schedule for more information.
  • When checks and preauthorized automatic payments (ACH) are presented for payment and your account doesn't have enough money, we may pay the item(s) into overdraft or return the item(s) unpaid. Overdraft fees may be assessed for items paid into overdraft. Please refer to the Deposit Account Agreement and Consumer Fee and Information Schedule for more information.

Important Reminders:

• Accounts with a zero balance will continue to be charged applicable fees (like the monthly service fee) until you request to close your account.
• Any recurring payments or withdrawals (such as bill payments and debit card payments) from your account need to be cancelled before your request to close; otherwise, they may be returned unpaid. The payee or merchant may charge fees for returned items.
  

How do I close a CD (Time account)?

• Call us at 1-800-TO-WELLS (1-800-869-3557)
• Visit a Wells Fargo branch near you.
• Or complete the Account Closure or Partial Withdrawal Request form (PDF) and send it to us by mail.

Please note: Early withdrawal penalties may apply if you make withdrawals or close a CD before the maturity date. In addition, the Bank does not pay interest from the maturity date to the date of withdrawal on any funds withdrawn during the grace period. If you make a final transfer or withdrawal, you will have to wait until that item posts.

If you would like to close your Loan, Line of Credit, or other type of account, please call the appropriate customer service department listed on your statement or in this phone directory.

If you already have Wells Fargo Online access, sign on. Click Checks from the Account Activity page. Then:

• Use Search to view more transactions
• You must enter either a check number (or range of check numbers) or the dollar amount of the check (or range of dollar amounts) to complete the search for your check.
• View a check by selecting the check icon.
  

If you're not enrolled for Wells Fargo Online access, enroll now.

Follow these steps for setting up Direct Deposit.

If you make your deposit on a business day before the cutoff time displayed at the banking location, ATM, or on the Wells Fargo Mobile^® app, we will generally credit the deposit to your account the same business day. If you make your deposit after the cutoff time or on a non-business day, we will credit it to your account on the next business day.

• Business days are Monday through Friday, except for federal holidays.
• Cutoff times are displayed in all locations. The cutoff time for most Wells Fargo ATM locations is 9 p.m. local time. The cutoff time for deposits using the Wells Fargo Mobile app is 9 p.m. Pacific Time.
• Use our locator to find the cutoff times for a banking location or ATM nearest you.

Note: In some cases it may be necessary to place a hold on your deposit. The first $225 is usually available the next business day, but the rest may not be available for several days. If you have questions about a hold that we placed on your deposit, please call 1-800-TO-WELLS (1-800-869-3557).

Yes. With Wells Fargo mobile deposit (“Mobile Deposit”) you can make a check deposit directly into your eligible checking or savings account using the Wells Fargo Mobile app on supported Apple^® and Android^TM devices. Mobile deposit lets you submit photos of the front and back of your endorsed check. You can save time with fewer trips to a Wells Fargo ATM or branch.

Learn more.

Also known as a routing transit number, RTN, or ABA number. A routing number facilitates transactions such as inter-bank transfers and direct deposits. Routing numbers differ for Wells Fargo Checking and Savings accounts, Lines of Credit, and wire transfers. Find your routing number.

A deposit hold means that although a check amount was credited to your account, it's not available for your use. Wells Fargo Bank's general policy is to make deposited funds available on the first business day after the Bank receives a deposit. In some cases, however, we may place a deposit hold on these funds and delay availability for up to 7 business days. Common reasons for placing a hold on a check or deposit include but are not limited to:

• Accounts with frequent overdrafts
• New customer
• High-dollar deposits that exceed the total available balance in the account
• Deposits of checks that have already been returned unpaid
• Notification to Wells Fargo by the check maker’s financial institution that the check will be returned

No. There's no fee for accessing your accounts online.

Overdraft Protection allows Wells Fargo to transfer money from an eligible linked savings account or advance money from an eligible linked credit account if there is not enough money in the checking account to cover transactions.

There is no fee for Overdraft Protection transfers or advances from accounts linked for Overdraft Protection. For advances from a linked credit account, interest will accrue from the date of each advance. See your credit account agreement for details.

The fee period is used to calculate the monthly service fee and other monthly fees.

The dates of previous periods and activities that counted towards avoiding the monthly service fee can be viewed in the Monthly Service Fee Summary (not available for Prime Checking, Premier Checking, retirement, IOLTA, RETA, and analyzed business accounts). Monthly fees are calculated and posted on the last business day of the fee period.

The summary for each fee period includes:

• Minimum requirements for each option to avoid the monthly service fee
• Your activity towards those requirements within the dates of the fee period

Sign on to Wells Fargo Online^® and within your specific checking account Activity Summary, open Show more detail (for mobile) and access the Monthly Service Fee Summary link, which will show your fee period.

This information is also located on your checking account statement in the section called Monthly Service Fee Summary.

For Prime Checking and Premier Checking accounts, the fee period begins on the first business day of the calendar month. On the last business day of the calendar month the fee period ends and the monthly fees are calculated.

If applicable, the check image option fee is calculated and posted to your account on the last business day of the monthly fee period. Please refer to the Deposit Account Agreement and Consumer Fee and Information Schedule for more information.

Some other fees that are calculated and posted to your business account on the last business day of the fee period include check image option, transactions, deposited items, cash deposit processing, coin order, currency order and money services business fees. This is not a complete list of fees, and if applicable on your account, these monthly fees are in addition to your monthly service fee. Please refer to the Business Account Fee and Information Schedule (PDF) for additional business account information.

Contact us right away when your card is lost or stolen.

Sign on to Wells Fargo Online^® to request a replacement card.

Or call us at 1-800-TO-WELLS (1-800-869-3557) for personal debit or ATM cards.

For business debit or ATM cards call 1-800-CALL-WELLS (1-800-225-5935).

Note: If you lose your card while traveling outside the United States, you have two options:

1. Call us collect, then follow the voice instructions:
   1. If you lose your personal card: 1-925-825-7600
   2. If you lose your business card: 1-916-480-3190
   3. Find international access codes to use to contact our toll-free customer service numbers
      
2. Sign on to your Wells Fargo Mobile^® app to request a replacement card.

You can request that your replacement card be mailed to your travel destination.

Remember, your card comes with Zero Liability protection at no extra cost, which means you will be reimbursed for promptly reported unauthorized card transactions, subject to certain conditions.

If you find a suspicious card transaction, call the number on the back of your card immediately. Your card comes with Zero Liability protection which means you will be reimbursed for promptly reported unauthorized card transactions, subject to certain conditions. We will investigate your claim. Please refer to the appropriate card terms and conditions for details regarding your responsibility to notify us of disputes within specific time frames. After reporting the suspicious transaction to us, you can track the status online by signing on and going to Dispute a Transaction under the Accounts tab.

Sign on to Wells Fargo Online and access Manage Alerts. Select your debit card from the account list. Choose your alerts and delivery preferences – email, push notification, or text. You can add new alerts or change your notification preferences at your convenience.

There is a daily maximum limit on the dollar amount of the purchases you can make with your debit or ATM card. Your card also has a maximum limit on the dollar amount of cash withdrawals you can make. Your purchases and ATM withdrawals also are subject to the available balance in your account. We provide you your daily ATM withdrawal and purchase limits when you receive your Card. You can confirm or manage your card's daily limits by signing on to Wells Fargo Online or the Wells Fargo Mobile^® app, or calling the number on the back of your card.

If you have misplaced your card and need time to find it, you can temporarily turn your card off to help prevent unauthorized card transactions. Please note that previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.

When you find your card, you can turn it back on. Sign on to Wells Fargo Online or your Wells Fargo Mobile^® app to access Turn Card On or Off.

You can also call us at 1-800-TO-WELLS (1-800-869-3557) for personal debit cards. For business debit cards call 1-800-CALL-WELLS (1-800-225-5935).

If you think your card has been lost or stolen, report it to us immediately. You can order a replacement card online, from your Wells Fargo Mobile^® app or by calling us. For personal cards call 1-800-869-3557. For business cards call 1-800-225-5935.